FAQ
Questions buyers ask before ordering
What is the minimum order?
Minimum order is just 12 pieces — the same across satin, embroidered, printed and kente stoles, honor cords and sashes. Small classes, single chapters and pilot programs are all welcome.
How fast can I get my stoles?
Free custom artwork comes back within 24 hours. Once you approve the mockup, standard production is 2 weeks (faster turnaround available with express shipping). Tell us your ceremony date and we plan the order backwards from it.
Do you charge for design work?
No. Artwork, layout, crest redraws and embroidery digitizing are all free, with unlimited revisions until you approve. If all you have is a low-resolution logo, our designers rebuild it clean.
Can I see the stole before I pay?
Yes. Nothing goes into production until you approve a free mockup showing your artwork on the actual stole layout — and for embroidery, a stitch-out preview of the real thread path.
Do you ship nationwide, and can you rush an order?
We ship across the United States, and shipping is quoted per order by quantity and destination. If commencement is close, tell us the date — we’ll confirm exactly what express production can hit.
What if the order arrives wrong?
If your stoles arrive defective or do not match the mockup you approved, we remake or replace the affected pieces at no cost. Revisions during design are unlimited and free.
What file formats do you need?
Vector is best — AI, EPS, PDF or SVG. High-resolution PNG or TIFF at 300 dpi also works. No usable file? Send a photo of an old stole or a letterhead and we recreate the artwork free.
Can you match our exact school or chapter colors?
Yes. We Pantone-match satin, thread and cords to your color standard — or to a photo of what you already use — and you approve the color on the proof before production begins.
Create your custom graduation stoles now.
Send your crest or logo, your colors, and a rough quantity — we’ll come back with a free mockup and a quote within one business day.
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